melt Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between melt ("Platform", "we") and any registered or unregistered user ("you", "user"). These Terms apply to all services provided through melt's website, mobile application or any other digital channel.

The meanings of some important terms used in this document are clarified below:

• "Service" — Sports betting, online casino, live casino, slot games and all related activities offered by melt.
• "Account" — Your personal user profile created by registering on melt.
• "Balance" — The amount of money in your account, added through deposits or bonuses.
• "Bonus" — An additional amount credited to a user's account by melt upon fulfilling specific conditions.
• "Wagering Requirement" — The multiple of the bonus amount that must be wagered before bonus funds can be withdrawn.
• "KYC" — Know Your Customer process, used to verify a user's identity.

Alongside these Terms, melt's other policies apply equally. In particular, our Privacy Policy and responsible gaming guidelines are an integral part of this document.

2. Eligibility and Account Registration

The following eligibility conditions must be met to use melt's services:

• You must be at least 21 years old. Use of any melt service by minors is strictly prohibited.
• You must be a legal citizen or lawful resident of Bangladesh.
• Use of melt's services must be lawful in your own jurisdiction.
• Each individual may open only one account. Opening multiple accounts is strictly prohibited.

2.1 Registration Process

To open an account, you must provide accurate and complete information. It is mandatory to correctly fill in your name, mobile number, date of birth and payment method details at the time of registration. If an account is opened with false or incorrect information, melt reserves the right to close that account at any time.

2.2 Identity Verification (KYC)

melt may request identity verification at any time to ensure a safe and transparent environment. In such cases, a national ID card, passport or other government-recognised identity document may need to be submitted. Withdrawal requests may be held until the verification process is complete.

3. Account Security and Responsibility

It is your sole responsibility to keep your account login details completely confidential. You should not share your username and password with any third party. All activities carried out from your account will be treated as your own.

• Keep your password strong and unique, and change it regularly.
• If you suspect unauthorised access to your account, contact melt support immediately.
• Allowing anyone else to use your account is strictly prohibited.
• Selling, transferring or renting your account is not permitted.

For any cybersecurity concerns, you can contact melt's 24/7 live chat support in Bengali.

4. Deposits and Payment Methods

The following payment methods can be used to deposit on melt: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100.

Some important conditions regarding deposits:

• Deposits may only be made from a payment account registered in your own name.
• Depositing from third-party accounts or unknown sources is strictly prohibited.
• Provide the correct reference number and details when making a deposit.
• If a deposit is delayed, contact the support team.

5. Withdrawals and Payments

The minimum withdrawal amount from melt is ৳500. bKash, Nagad, Rocket and Upay can be used as withdrawal methods. Withdrawal requests are generally processed within 1 hour.

• The payment method used for withdrawal must match the method used for the deposit.
• Withdrawals may be held if KYC verification has not been completed.
• If an active bonus wagering requirement has not been met, the bonus portion cannot be withdrawn.
• Multiple withdrawal requests cannot be submitted at the same time.

melt may request additional information or documents to verify a withdrawal request. melt reserves the right to review suspicious transactions in compliance with anti-money laundering regulations.

6. Bonuses and Promotional Offers

melt provides bonuses and promotional offers to users from time to time. Each offer has its own conditions, which must be read carefully before claiming a bonus.

6.1 Welcome Bonus

melt offers new users a 120% first deposit bonus of up to ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 adds ৳1,200 as a bonus, giving a total balance of ৳2,200 — before withdrawing, bets worth ৳1,200 × 25 = ৳30,000 must be placed.

6.2 Other Promotions

melt provides the following promotions subject to specific conditions:

• Weekly melt Recharge Festival — 30% of deposit, up to ৳5,000; wagering 20×.
• melt Slot Blast Bonus — 50% of deposit, up to ৳8,000; wagering 25×.
• Birthday melt Gift — up to ৳2,000; wagering 15×.
• Refer a Friend, Get melt — up to ৳3,000; wagering 18×.
• Weekend melt Cricket Bonanza — 40% of deposit, up to ৳6,000; wagering 22×.

6.3 General Bonus Conditions

• The same bonus cannot be claimed twice from the same device, IP address or payment account.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.
• Winnings earned from a bonus will be treated as bonus funds and the same wagering rules will apply.
• melt reserves the right to withdraw or modify any bonus.
• If bonus abuse is found, the account may be suspended.

7. Gaming Rules and Fair Play

All games on melt are operated through third-party technology providers. The outcome of each game is determined through Random Number Generator (RNG) technology. melt does not alter or interfere with game outcomes.

• If a technical error occurs in a game, the result of that round will be considered void.
• If a bet or game is interrupted due to a network issue, melt will settle it according to its specific policy.
• Exploiting bugs or errors in any game to gain an unfair advantage is strictly prohibited.
• For sports betting, melt will settle markets after the official result is announced.

7.1 Special Sports Betting Provisions

Each market in sports betting has its own rules. Before placing a bet on cricket, football or any other sport, it is advisable to read the specific conditions for that market. If a match is abandoned or a specified number of overs is not completed, melt will settle bets according to its defined policy.

8. Prohibited Activities

The following activities are strictly prohibited on melt. Any violation may result in account closure and forfeiture of balance:

• Opening or operating multiple accounts.
• Registering an account using a false identity.
• Exploiting the bonus system for unfair advantage or bonus abuse.
• Playing games or placing bets using any software, bot, script or automated method.
• Attempting to hack or carry out a cyber attack on melt's systems.
• Attempting to access another user's account without authorisation.
• Using melt for money laundering or illegal purposes.
• Colluding with other players to predetermine game outcomes.

9. Account Suspension and Closure

melt reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspected fraudulent activity or bonus abuse.
• Non-cooperation with the KYC verification process.
• The account being inactive for an extended period.
• Legal or regulatory reasons.

If a user wishes to voluntarily close their account, they may contact the support team via live chat or email. Before closure, the user will be given the opportunity to withdraw any existing valid balance; however, any bonus balance will be cancelled.

10. Privacy and Data Protection

melt gives the highest priority to protecting users' personal information. Full details of how data is collected, stored and used are described in our Privacy Policy. Accepting these Terms is also considered acceptance of the Privacy Policy.

• Your personal data is kept secure through SSL encryption technology.
• Information is shared with third parties only for service delivery and to meet legal obligations.
• Your consent is required before your information is used for marketing purposes.

11. Responsible Gaming

melt believes that gaming is a form of entertainment and should be enjoyed responsibly. We consider responsible gaming an integral part of our service. melt's Responsible Gaming Policy contains various tools and guidelines for users.

• Users can set their own deposit limits.
• Gaming breaks and self-exclusion options are available.
• If signs of gaming addiction appear, the support team will provide assistance.
• Those under 21 years of age cannot use this service under any circumstances.

Our 24/7 live chat support is always ready to help with gaming control.

12. Intellectual Property Rights

melt's website, app, and all related content — logos, designs, text, graphics, code — are owned by melt and protected under copyright law.

• Copying, redistributing, or using melt's content for commercial purposes without permission is prohibited.
• Third parties may not use melt's trademarks or brand name without authorisation.
• Users may use the service for personal, non-commercial purposes only.

13. Limitation of Liability

To the maximum extent permitted by applicable law, melt will not be liable for the following:

• Interruptions to gameplay caused by internet disconnection or network issues.
• Technical faults from third-party game providers.
• Unexpected server downtime or maintenance activities.
• Account-related losses caused by the user's own negligence.
• Service disruptions due to external causes (government directives, natural disasters, etc.).

melt is committed to providing the highest quality service and will work to resolve any issues promptly.

14. Changes to Terms

melt reserves the right to modify these terms at any time. For significant changes, users will be notified via an account notification or an announcement on the website. Continued use of the service after updated terms are published will be considered acceptance of the new terms.

You are advised to visit this page regularly to stay informed about the latest terms.

15. Contact & Dispute Resolution

If you have any questions or complaints regarding these terms, please contact melt support first. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Contact us directly through the website or app.
• Email: [email protected]

If a dispute cannot be resolved through discussion, the relevant legal process will be followed. These terms are governed by the applicable laws of Bangladesh.

To learn more about us, read the About Us page.