melt FAQ — Devices, Deposits and Security

If your connection drops during a game, first check your mobile data or Wi-Fi. Refresh the browser and log back into melt — the game session usually resumes. If the connection was lost while a bet was active, the game provider's server keeps the bet result safe and you can see it after logging back in. If the problem keeps happening, contact melt's live chat support.

melt runs smoothly on both Android and iOS devices. If you use a modern Chrome, Firefox, or Safari browser, no separate software needs to be installed. If pages load slowly on an older phone, try clearing the browser cache or updating the browser — in most cases that fixes the problem.

On Android, open melt in Chrome, then tap the menu icon and select "Add to Home Screen". On iPhone, open it in Safari, tap the share icon, and choose "Add to Home Screen". After that, tapping the icon on your home screen opens melt directly — just like an app.

Yes, the melt App is available for both Android (APK) and iOS. These apps are available through melt's official channels. After installing the app, log in and you can easily navigate to any section — slots, live casino, or cricket betting.

First check your internet connection. Then clear your browser cache and cookies and reload the page. If a VPN is on, turn it off and try again. If the game still won't load, try a different browser. If none of that works, contact melt's 24/7 live chat — the support team will help quickly.

melt verifies every user's identity to confirm account ownership and prevent others from accessing your account. KYC must be completed before a withdrawal can be processed. It protects your funds and helps prevent fraudulent activity.

A National ID card (NID) is generally accepted. A passport or birth registration certificate can also be used in many cases. The image must be clear and readable — blurry or partially covered images are not accepted. The melt support team can guide you on submitting documents in the correct format.

The name you used when registering on melt must exactly match the name registered on your bKash, Nagad, Rocket, or Upay account. If the names do not match, withdrawal processing may be held up. This ensures that funds reach the right person.

If verification is rejected, melt will send a message explaining the reason. Follow those instructions and resubmit the correct documents. Taking photos of your documents in good lighting reduces the chance of rejection. If the issue is not resolved, get help directly via live chat.

Yes, melt keeps all personal information secure using SSL encryption. Documents submitted for KYC are used only for the verification process and are not shared with any third party. Read melt's privacy policy for more details.

Yes, melt's customer support team is active 24 hours a day, 7 days a week. You can get help at night or on holidays. Support is not suspended during Eid, Puja, or the BPL cricket season.

melt has two support channels: live chat and email. Live chat gives you an immediate response, and for complex matters you can write in detail by email. Both channels offer support in Bengali and English.

Before getting in touch, have your melt username or registered mobile number, a description of the problem (what happened and when), and the relevant transaction reference number (if available) ready. This helps the support team locate your issue quickly and reduces the time to resolution.

melt support assists in both Bengali and English. With Bangladeshi players in mind, writing in Bengali gets you full support. So ask your question in whichever language you are comfortable with — no need to worry about the language.

melt currently accepts deposits via bKash, Nagad, Rocket, and Upay. These mobile wallet methods are the most widely used in Bangladesh and deposits are usually credited to your account quickly. The deposit steps on the melt bet platform are simple and straightforward.

The minimum deposit on melt is just ৳100. This amount applies to every payment method — whether you use bKash, Nagad, Rocket, or Upay. With a ৳100 deposit you can join various games in the slots section.

Log into melt, go to the deposit section, and select bKash. Enter the amount and send money to the number provided by melt. Keep the transaction ID and screenshot — if the deposit is not confirmed, contact support with this information. The minimum deposit amount is ৳100.

Deposits are usually processed within a few minutes. Occasionally a network delay can cause it to take a little longer. If the amount has not appeared after 15–20 minutes, contact melt's live chat support with your transaction ID. If the transaction was successful, it will be credited to your account.

The minimum withdrawal amount on melt is ৳500. Withdrawals are usually processed within 1 hour. You can withdraw via bKash, Nagad, Rocket, or Upay. Having your KYC verification completed speeds up the process.

If you suspect this, contact melt's live chat immediately and request that the account be temporarily suspended. Then change your password and also update the password of the email linked to your account. If there is any login activity from an unknown device, inform support — the team will act quickly.

Yes, melt uses SSL (Secure Sockets Layer) technology, which encrypts all data exchanged between the browser and the server. This means your login details, payment information, and personal data are out of reach of third parties. Check for "https" in your browser's address bar to confirm.

Fake sites often look like melt but have a different URL. Always type the correct address https://meltbet.cam directly into your browser. It is best not to click on links received via social media or messages. Learn more about melt and use only the known URL.

Use a password of at least 12 characters that includes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or name. Do not use your melt password on any other site — keep a separate, unique password for each site.

melt believes that gaming is for entertainment — and that entertainment should stay within limits. The platform is open to players aged 21 and above. Reading the responsible gaming guidelines will show you how to set your own limits and seek help if needed.