melt's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services on the melt platform — the website, mobile application, and any other digital channel through which melt operates. When you register, log in, or use our services on melt, this policy automatically applies to you.

In this policy, "user", "you", or "your" refers to any registered or unregistered person who accesses our platform. "We", "our", or "melt" refers to the entity that operates this platform.

Our services are only for persons aged 21 or older. No one under age may open an account on our platform, and we do not knowingly collect information from any minor.

2. What Information We Collect

melt collects different types of information for different purposes. This information comes from two main sources: what you provide directly, and what is collected automatically from how you use the platform.

2.1 Information You Provide Directly

During account registration, during identity verification (KYC), and when contacting customer support, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details (for identity verification)
• Financial transaction details, such as bKash, Nagad, Rocket, or Upay account numbers
• The content of messages or requests you send to customer support

2.2 Automatically Collected Information

When you use the melt website or app, certain technical information is collected automatically:

• IP address and device identification information (Device ID)
• Browser type, operating system, and language settings
• Time spent on the platform and details of pages visited
• Game play history and betting records
• Data collected through cookies and similar tracking technologies
• Session start and end information

2.3 Information Received from Third Parties

In some cases, information may also come from third-party service providers — for example, payment processors or identity verification services. This information is used solely to confirm the validity of your account.

3. Purpose of Using Information

melt uses the information it collects only for specific, legitimate purposes. Information is not used for any unnecessary or unrelated purpose.

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: To operate all platform functions including betting, gaming, deposits, and withdrawals.
• Customer Support: To provide assistance via live chat and email, and to resolve complaints.
• Security and Fraud Prevention: To detect unusual transactions and prevent unauthorised use of accounts.
• Promotional Communications: To send messages about bonuses, offers, and updates, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor usage patterns, identify problematic behaviour, and provide support.

melt never sells your personal information to third parties. Platform usage is monitored in line with the responsible gaming policy to ensure no user is harmed.

4. Data Storage and Security

4.1 Retention Period

melt stores your information only for as long as necessary. In general, even after an account is closed, certain information may be kept for a set period due to legal obligations. Financial transaction records are retained because they may be needed for dispute resolution and legal requirements.

4.2 Technical Security Measures

To ensure the security of your information, melt takes the following measures:

• SSL (Secure Socket Layer) encryption — applied to all data transfers
• Password hashing — stored passwords are never kept in plain readable form
• Firewall and intrusion detection systems
• Regular security audits and data protection reviews
• Access controls — only authorised staff can view the information they need

However, complete security on the internet cannot be guaranteed. If you notice any suspicious activity, please contact us immediately.

4.3 Data Storage Location

melt's servers operate on infrastructure that follows industry standards for data protection. If any data needs to be sent to a different location for processing, equivalent protection measures to those in this policy are ensured.

5. Sharing Information with Third Parties

melt does not sell, rent, or share your personal information with third parties in a way that identifies you. Information may be shared in limited amounts only in the following circumstances:

5.1 Service Provider Partners

Trusted third parties are engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure services. These partners receive only the information needed for their specific tasks and are required to follow melt's guidelines.

5.2 Disclosure for Legal Reasons

Information may need to be provided to authorities due to court orders, investigations, or other legal obligations. Any such disclosure is always made within the framework of applicable law.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity must comply with this privacy policy, or users will be informed in advance.

melt never sells or transfers your personal information to advertising networks or data brokers.

6. Cookies and Tracking Technologies

melt uses cookies and similar technologies to improve the platform's functionality and make your experience more convenient.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security verification. Without these, the platform does not function properly.
• Functional Cookies: Remember your preferences — such as language settings or the last game you played.
• Analytics Cookies: Help understand which parts of the platform are used most. This information remains anonymous.

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, blocking essential cookies may cause some platform features to not work properly.

7. Your Rights

As a melt user, you have certain important rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted — however, some information may need to be kept due to legal obligations.
• Right to Restrict Processing: You can request that your information not be used for a specific purpose.
• Right to Data Portability: You can request a copy of your own information.
• Right to Object: You can object to marketing communications or analytics processing.

To exercise these rights, contact customer support. Requests will be responded to within a reasonable time of receipt.

Reading melt's terms and conditions will give you a clear understanding of your full contractual rights and responsibilities.

8. Information of Minors

All melt services are for persons aged 21 or older only. We do not knowingly collect personal information from any minor. Age is verified during the registration process and melt reserves the right to carry out additional verification in cases of doubt.

If it becomes known that a minor's information has been collected by mistake, that information will be deleted and the associated account will be closed. Parents or guardians can inform us of such matters through customer support.

9. External Links and Third-Party Services

The melt platform may have connections to certain third-party services — such as payment gateways. These services have their own privacy policies and melt is not responsible for them. We recommend that you read the privacy policy of any third-party service separately.

Game software providers such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others are connected through melt's servers. Data generated during gameplay is covered by melt's security measures.

10. Changes to This Policy

melt may update this privacy policy from time to time — due to changes in the scope of services, technical developments, or legal changes. The date of the update is noted at the top of this policy.

For significant changes, registered users will be informed by email or through the platform. Continued use of the platform after a change will be taken as acceptance of the new policy.

To learn more about melt and read details about our values and goals, visit the About Us page.