melt Responsible Gaming
Enjoy the entertainment — but stay within your limits. melt believes that healthy, controlled betting habits keep every player protected. On this page you will find self-control tools, warning signs, and ways to get support.
Why Responsible Betting Matters
Online betting is a source of enjoyment for many people. However, betting is never a reliable way to earn money — it is purely a form of entertainment. melt always wants every player to use this platform with awareness and within their own means. Uncontrolled betting can have negative effects on personal, family, and financial life — with that reality in mind, we have built several self-control features.
Registration and betting on melt are strictly prohibited for anyone under 21. Age is verified at the time of account creation, and in cases of doubt we may request additional documents. Our Terms and Conditions contain detailed guidelines on this matter, which apply to all registered users.
Betting means every deposit carries the risk of loss. Only wager an amount whose loss would not harm your daily life or your family. Stick to your budget, avoid placing extra bets to recover losses, and take breaks from time to time. You can find more information on responsible betting in the FAQ section of melt.
We believe that a secure and transparent platform is what earns players' trust over the long term. Visit our About Us page to learn how melt operates and what we stand for.
Self-Control Tools
Deposit Limit
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; to increase it you must wait out a set period.
Session Time Limit
Decide in advance how long you will play in one session. When that time is up, melt will automatically alert you and, if needed, end the session.
Cooling-Off Period
Temporarily suspend your account for anywhere from one day to six weeks. During this time you will not be able to log in or place bets, but your funds will remain safe.
Self-Exclusion
Request self-exclusion to take a long break or stop betting permanently. Contact our 24/7 support team via live chat or email and the process will be completed quickly.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once that limit is reached, your session will end automatically.
Reality Check Reminder
At set intervals, a pop-up message shows how long you have been playing and the total deposits and withdrawals made during that time — a useful way to stay aware.
Log in to melt, go to Account Settings, and find the "Responsible Betting" section. From there you can set or change any of the limits above yourself. If you have any trouble or need to request self-exclusion, contact our 24/7 live chat or email directly — support is available in both Bengali and English.
Warning Signs
If you notice any of the signs below in yourself, take a break from betting and seek support.
- You find yourself repeatedly placing larger bets to try to recover losses.
- Betting is causing strain in your relationships with family, friends, or at work.
- You are spending money set aside for rent, food, or other essential expenses on betting.
- You are hiding how long you have been betting or how much you have lost from family or friends.
- You feel restless or mentally uneasy when you are not betting.
- You are prioritising betting over sleep, work, or study.
- You are continuing to bet by taking on debt or borrowing money from others.
- You have tried to stop betting on your own but keep failing.
melt's Commitment
We place the protection of every player at the top of our priorities. Our platform has strict age verification in place to prevent minors from accessing it, and our team actively provides support in cases of risky behaviour. Creating an environment for responsible gaming is melt's core commitment.
Where to Find Support
melt Support Team
Contact our 24/7 live chat or email at any time. Our team is available in both Bengali and English to help you with self-exclusion, account suspension, or any other support you need.
Family and Loved Ones
The first and most effective support for a betting problem often comes from family. Let someone you trust know how you are doing. Support from family makes the path to recovery much easier.
Professional Counsellors
Talk to a mental health specialist or counsellor. Both public and private mental health services are available in Bangladesh — contact your nearest hospital or community clinic.
Minor Protection
All casino and betting activities on melt are strictly for people aged 21 and above. Age verification is mandatory at the time of account registration, and in any case of doubt the account may be temporarily suspended while additional identity documents are requested.
If children or teenagers are present in your home, use a password or PIN lock on your device. Do not hand your device to anyone else while logged in to your melt account. If needed, enable your operating system's Parental Controls.
If a minor accesses your account and places a bet, notify us immediately via live chat or email — we will take the necessary steps.